Refund policy

Return & Refund Policy

At Calyxium Naturals, we are committed to providing quality health and wellness products. Since our products are nutraceuticals and health supplements, we follow a strict return policy to maintain product safety and hygiene.

1. Eligibility for Returns

Products may be eligible for return or replacement only if:

  • The product received is damaged.
  • The product received is defective.
  • The wrong product has been delivered.
  • The product received is missing parts/items.
  • The product has been damaged during transit.

2. Non-Returnable Products

For safety and hygiene reasons, opened, used, or tampered health supplements and nutraceutical products cannot be returned.

Products cannot be returned if:

  • The seal has been opened or broken.
  • The product has been used or consumed.
  • The product has been damaged after delivery due to improper handling.
  • The return request is made without a valid reason.
  • The product is returned without its original packaging.

3. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

Our team will review the request and, if approved, arrange a replacement or other applicable resolution.

4. Return Request

Return requests should be raised within 7 days of delivery.

The product must be kept in its original packaging and should not be opened, used, or tampered with.

5. Refunds

If a refund is approved, the applicable amount will be processed through the original payment method used for the purchase.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

6. Exchanges / Replacement

Where applicable, an eligible damaged, defective, or incorrectly delivered product may be replaced with the correct product.

Replacement is subject to product availability.

7. Cancellation

Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible.

8. Contact Us

For return, replacement, or refund-related queries, please contact our customer support team using the contact details provided on our website.

Email:- help@calyxiumnatural.com
Contact Number:- +91 79018 23901
Address:- Plot No. EL, 635, Industrial Area Mohali Phase 9, Sahibzada Ajit Singh Nagar, Punjab 160062